Many restaurants now recognize that not only will technology help them with internal streamlining and cost savings, but with a competitive edge as well. First it was software developed for the restaurant business owner, now there's a slew of guest facing apps designed for the diner. Between the two types, it is easy to have a half dozen or more software programs or apps used in your restaurant.
Paul Katsch, CEO at Guest Innovations (GI), works with restaurants as they install GI's software products. "When we launched Rezku,
Restaurant groups and chains now employ Chief Technology Officers (CTO). A CTO will be knowledgeable about all aspects of technology including internet setup, program types, and hardware needs. More importantly, they will ensure consistency across all restaurant locations.
Small restaurants should consider contracting with a technology expert, someone who can be called at any time to handle a computer crash or debug software. You may have a tech savvy employee or manager, but they might not have the skill level to handle multiple types of software and hardware. Investing in a tech expert will save you when a crisis hits.